Auto Ship

Set it, save it, edit anytime

Auto Ship keeps fresh meals coming on your schedule with loyalty pricing and transparent controls. Enjoy 40% off your first Auto Ship order (up to $25, one-time per customer, with at least 10% off on higher-value first orders), then a standing 10% loyalty rate. Here’s exactly how it works—no surprises, just flexible recurring deliveries.

Swap recipes or adjust quantities anytime before billing—changes apply to your next cycle instantly.

Automatic Deliveries

Choose weekly, biweekly, or 4-week deliveries plus your preferred timeslot. We prep and deliver on autopilot.

Loyalty Savings

New subscribers get 40% off the first Auto Ship order (up to $25), with at least 10% off on higher-value first orders, then enjoy a standing 10% loyalty rate. During sitewide campaigns we automatically match any higher public discount.

Flexible Control

Reschedule, cancel, or edit your plan items before billing. We lock in your order only when billing starts.

Loyalty safeguards

Plan control made simple

Edit items before billing, reschedule inside the window, or cancel anytime with no cancellation penalty.

TL;DR:

Edit plan items/quantities before billing; reschedule within 60 days of your last delivery; cancel anytime with no cancellation penalty.

Edit before billing

Recipes & quantities

Swap recipes or adjust quantities anytime before billing. After billing, changes apply to the following delivery.

Rescheduling made clear

+3 business days earliest

Pick any date within 60 days of your last delivery. Billing runs 3 business days before your chosen date.

Fair cancel policy

No cancellation penalty

Cancel anytime with no cancellation penalty. If you restart without an active plan, a one-time $15 membership fee may apply unless waived.

FAQs

Editing your plan, at a glance

Quick answers on changing items, billing locks, and savings.

Can I change recipes or quantities?

Yes. Edit your Auto Ship plan anytime before billing; we apply changes to your next cycle. Once billing runs, that order is locked, but you can update the following one.

Will I lose my discount if I edit?

No. Loyalty pricing stays. If your discounted total is under $60, shipping adds automatically—otherwise it’s free. You’ll see the updated total before you save.

Is there a membership fee?

There’s a one-time $15 membership fee. The fee is waived under these conditions:

  • First ever Auto Ship plan
  • Starting a new plan while an active plan exists
  • Starting a new plan after your last cancelled plan has 6 or more successful deliveries

Campaign Peace of Mind

Sales & lock-ins

We never want subscribers to feel they picked the wrong path during big storewide promos. Here’s how we keep it fair:

Step 1

Automatic upgrades

If a public campaign beats your 10% loyalty rate, we automatically upgrade the renewal that bills during the sale—no action required.

Step 2

Lock in future savings

Renewals falling just outside the sale receive a “Lock in the sale” email. Tap the secure button to apply that discount to your next scheduled order.

Step 3

Audit trail

Each upgrade or lock-in appears inside your Auto Ship page so you can see which discount applies to the upcoming order.

Getting started

How to launch Auto Ship today

  1. 1. Pick your recipe – on any eligible product, tap “Start Auto Ship & Save”.
  2. 2. Choose delivery cadence + slot – weekly, biweekly, 4-week plus the drop-off time that suits you.
  3. 3. Confirm payment method – we securely save it via Stripe for recurring billing.
  4. 4. Track & edit anytime – visit My Account → Auto Ship to reschedule deliveries, change slots, edit plan items before billing, cancel, or monitor discounts.

Questions?

Chat with us via WhatsApp or email if you ever need help tweaking your plan. We’ll let you know how a change impacts billing before you confirm it.

WhatsApp: +65 9615 9676

Email: [email protected]

Support hours: Mon–Sun, 9am–9pm SGT